Refund policy
Refund & Returns Policy
Effective Date: 30/07/2026
Thank you for shopping with 07VIP Ltd. We are committed to providing high-quality products and excellent customer service.
Please read this Refund & Returns Policy carefully before making a purchase.
Returns
We accept returns within 30 days of the original purchase date.
To qualify for a return, the item must:
- Be unused and unopened.
- Be in its original condition.
- Be returned in its original packaging with all included contents.
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
Due to the nature of our products, we cannot accept returns or issue refunds for:
- SIM cards where the packaging or security seal has been opened.
- SIM cards that have been activated or used.
- Mobile numbers that have been transferred, activated, or allocated to a customer.
- Any personalised or bespoke products where cancellation rights do not apply under UK consumer law.
This policy helps protect the integrity and security of our products.
How to Return an Item
To request a return, please contact our customer support team before sending your item back.
Please include:
- Your order number.
- Your name.
- Details of the item.
- The reason for your return.
We will provide return instructions and the appropriate return address.
Return Shipping
Unless the item is faulty, damaged, or incorrectly supplied, customers are responsible for the cost of returning items.
We strongly recommend using a tracked postal service, as 07VIP Ltd cannot be responsible for items lost during return transit.
Refunds
Once we receive your returned item, we will inspect it to confirm that it meets the return conditions.
If approved, your refund will be processed to your original payment method.
Please allow 5–10 working days for the refund to appear in your account, depending on your payment provider.
Faulty or Incorrect Items
If you receive an item that is faulty, damaged during delivery, or incorrectly supplied, please contact us within 14 days of receiving your order.
Where appropriate, we will arrange a replacement, repair, or refund in accordance with your rights under the Consumer Rights Act 2015.
Your Consumer Rights
Nothing in this policy limits or excludes your statutory rights under UK consumer protection legislation.
Contact Us
If you have any questions about this Refund & Returns Policy or wish to request a return, please contact:
07VIP Ltd
Email: info@07vip.co.uk
Website: www.07vip.co.uk